Driving Agile success at a Randstad municipality

This in house Scrum Master program focuses on further developing skills and knowledge, enabling participants to grow into true Scrum experts. Through this approach, we not only strengthen internal expertise but also equip Scrum Masters with the tools and confidence to navigate Agile ways of working independently.

The municipality was at a turning point. They wanted to embed Agile working at the core of their daily practice. To make this transition successful, deeper knowledge and experience within their own teams were essential. That is why we advised them to follow an in house expert program for Scrum Masters. This program gave employees the opportunity not only to learn, but also to develop into true experts, ready to guide the municipality on its Agile journey.

What did we achieve?

Our approach focused on implementing Agile and Scrum while fostering ownership, initiative, and confidence among the Scrum Masters.

• Implementation of Agile and Scrum

We started by coaching the teams and equipping the Scrum Masters with the necessary knowledge and tools. Over time, we gradually stepped back and gave them full ownership of their role. As a result, they developed greater initiative and confidence in their Scrum Master role and in how to perform it effectively.

• Embedding knowledge and long term success

As Scrum Masters gained confidence and took greater ownership of their role, they became increasingly effective in applying Agile and Scrum in their daily work. At that point, we were able to take a step back as Agile coaches and provide more targeted support, focusing on specific needs or challenges where further guidance was required.

Initially, the group of Scrum Masters did not collaborate effectively. There was limited energy, little knowledge sharing, and infrequent interaction. To address this, we facilitated a Scrum Master Guild based on the Prowareness standard. This approach helped build a growing community in which Scrum Masters could connect more easily and learn from one another. As a result, quality improved and knowledge was sustainably embedded, contributing to long term success. This enables the municipality to fully benefit from Agile ways of working.

Results

Our in house Scrum Master expert program led to the successful development of Scrum Masters within the municipality. Through our approach, they not only grew into true Scrum experts, but also became ambassadors of the Agile mindset, capable of continuing the cultural change within the organization. As a result, the municipality can continue to benefit from the advantages of Agile working well into the future.

Our ultimate goal is to train and coach Scrum Masters to a level where they can operate independently, without relying on our ongoing support.